Our company culture is built around maintaining a positive attitude at all times. Moving and storage is notoriously a sweaty, stressful, and difficult task – we make it as fun as humanly possible and it all starts with our mindset.
Begin each interaction with yes in mind
Customer service is our top priority! Our goal is to get to the core of each customer’s needs. This does not mean making false promises – it is simply a new way of framing situations and responding to requests. If we cannot accommodate a request – we direct our customer to a solution instead of sending them off in the dark.
No unfair fees
You won’t find a ridiculous fee attached to your bill at the end of the day. We believe in fairness and efficiency and we work with our customers to achieve it.
Approach-ability and professionalism
Our employees are clean cut, well dressed, and professional.
Here at Storage Squad, each problem is viewed as an opportunity to find a great solution and make a great impression. Many customers come to us with unique needs or requests – our goal is to be phenomenal problem solvers who save our customers from headaches and inconveniences.
We realize it is not fun to deal with a grumpy person. It’s a fact that people feel happier, more comfortable and in overall better moods while dealing with people who smile. One hundred smiles a day keeps the doctor away!
We approach each situation with excitement and eagerness to help. We realize that each interaction with our customers is an opportunity to brighten their day with a memorable moving experience.
Storage Squad only hires professional individuals who are also genuinely friendly people. We want our customers to feel comfortable, happy and valued.
Storage Squad has a unique approach to student storage. We work WITH our customers and treat them fairly and kindly – no matter what. We do not have unfair fees, and we only hire employees who are enthusiastic and kind. We understand that finding a place to put all of your items is a stressful process – our goal is to make it easy, fun, and stress free! Our team is full of friendly, outgoing, and competent people offering a great service at a great price.
How big is the Mega Box you deliver for free?
Our Mega Box only comes in one size – 24”x18”x16” – or 4 cubic feet. It is about the size of four bed pillows stacked on top of one another. View photos of the Mega Box on the homepage of our website!
How does your storage process work?
First, you sign up on our website and choose your appointments. We then deliver packing supplies at no cost to you. Next, we pick up your items during an appointment window you select. When you leave campus, we store your items in our warehouse nearby until you return!
How does your shipping process work?
We can ship any packaged item anywhere in the world via UPS. Items for shipping are picked up on the same schedule as our storage pickups. You can either select to have your items shipped right away or we can ship them at a later date of your choice! Select this service on your “schedule now” form. Get more info about shipping and pricing at www.storagesquad.com/shipping/.
Where can I see your availability and appointment options at my school?
To see our box delivery schedule, pickup windows, and delivery dates, please refer to www.storagesquad.com/schedules/. We typically deliver boxes during the last week of classes, offer pickups during the 7-10 days prior to the last day of finals, and deliver 7-10 days prior to the first day of classes in the fall. However, we can still accommodate dates outside of our standard windows but fees may apply at certain locations.
Where do you take my items?
We store your items in a secure and climate controlled warehouse near your campus. All of our warehouses are equipped with commercial grade dehumidifiers to protect against humidity and mold/mildew. We highly recommend that customers put their clothing items in a plastic bags before placing them in boxes or suitcases to protect against minor dust or dirt while in transit.
Can I come visit your warehouse?
We don’t allow public access at our warehouse for security reasons, but please contact us if you have a unique situation. We make storage simple by picking up and delivering your items to you so you never have to visit a storage unit again!
Is your facility climate controlled?
All of our warehouses are equipped with commercial grade dehumidifiers to reduce moisture. Not all of our warehouses have automated temperature controls but each is continuously ventilated during summer months.
Pricing and Payment
How does your pricing work?
All pricing is on a per-item basis, and the price of individual items depends on the size of the item. Pricing ranges from $27 for small items (under 2 cubic feet) to $57 for extra-large items (5-7 cubic feet). Our Signature Mega Box, which is about the size of 4 pillows stacked on top of each other, comes in only one size (4 cubic feet) and costs $37 to store for the summer or per term. Both the empty Mega Box and tape are provided free of charge! Go to www.storagesquad.com/pricing/ to see our full pricing breakdown with photos.
If you would like to get your items picked up or delivered directly from your room there is an additional fee of $20. This charge is for your ENTIRE order, not per item. We will lift everything as long as it is packed and labeled. Remember, Main Entrance service is free if you bring your items outside to us!
How do your prices compare to other companies?
We pride ourselves on our pricing and strive to make our services as affordable as possible. Check out the price comparison on your school’s page to see how we stack up against local competitors. We are able to offer these incredibly low prices because we are extremely efficient with our operations and pass these savings onto you!
How do I pay and what payment methods do you accept?
When our crew arrives for pickup, they will verify your Inventory List and item count using our 4G LTE tablets. A finalized invoice will be added to your Customer Portal and emailed to the address on file within 24-48 hours following your pickup. Once the invoice has been sent, you will have seven days to pay online via credit, debit card, or Paypal. We accept all major credit cards.
How do I get price estimates on unique items?
To get a quote on unique items please send a photo to email@example.com. All items are priced based on size. Pictures help us to provide a more accurate quote! You can check out our standard pricing by visiting www.storagesquad.com/pricing/. Please remember that certain larger furniture items cannot be stored at some locations.
Are there any additional fees?
Below are small fees for certain aspects of our service:
$20 – In Room Service (each way)
$25 – Box weighing over 70 lbs
$25 – Unthawed fridge
$30 – Missed appointment
$25 – Special Window Requests (varies by case and school)
$25 + $1 per day – Late payment fee for invoices not paid within seven days
$29 – Special delivery fee (some cases)
$25 – Evening delivery fee (4-7pm)
Do special appointments outside of your standard windows cost extra?
Special pickup appointments are free if you have four or more items for storage. Special delivery dates cost $29 at most locations. However, we offer many free dates for delivery throughout the summer and before finals! Check your school’s list of standard pickup and delivery dates at www.storagesquad.com/schedules/
How do I estimate my shipping costs?
You can estimate your shipping costs at www.storagesquad.com/shipping/. You will need to specify the shipping destination, dimensions, and weight of each package to get an estimate.
How long do I have to pay my invoice?
Your invoice will be added to your customer portal within 24-48 hours of your pickup appointment. Once received, you will have seven days to pay your invoice. This invoice can be paid from anywhere using a major credit card, debit card, or Paypal account! After seven days, there is a $25 + $1 per day late penalty for invoices left unpaid after seven days.
Is there a fee for boxes or to reserve my appointment?
There is no fee to get packing supplies and it is free to schedule your appointment! However, additional extras such as Room Service, moving blankets, or insurance must be paid within seven days of signing up.
Is there a fee to cancel my service?
If you have not yet received your boxes there is no fee to cancel your appointment. Simply send an email to firstname.lastname@example.org with your name, Customer ID, school, and whether or not you have received packing supplies.
Box Delivery Info
How do I get the empty boxes and tape?
Empty Mega Boxes and tape are delivered free of charge on certain dates at each school. Our crews stop at convenient locations around campus at specified times for about 10-15 minutes and students meet us to get their supplies. You can see our schedule and locations at your school by visiting www.storagesquad.com/schedules/.
Where can I see your box delivery appointment options at my school?
If you cannot make it to a location on our box delivery schedule you can have a friend meet us on your behalf or purchase your own boxes for storage.
What if a box delivery location is too far from me?
If you live more than .5 miles from a box delivery location, we can deliver your boxes and tape directly to you for a $19 fee. Select “these locations are too far from me” on your scheduling form to set this up. Please note special deliveries may not be possible at all schools and dates are limited.
Can you deliver boxes to an off campus location?
If you live more than .5 miles from a box delivery location, we can deliver your boxes and tape directly to you for a $19 fee. Select “these locations are too far from me” on your scheduling form to set this up. Please note special box deliveries may not be possible at all schools and dates are limited.
Can you bring the boxes directly to my room?
Unfortunately, we are unable to do so based on time constraints. If you are worried that you cannot carry all of the empty boxes please bring a friend with you!
I plan to store my own boxes and items. What if I do not need boxes delivered?
No worries, you do not need to request boxes from us! When signing up, simply select that you do not need boxes delivered and print labels for your items at www.storagesquad.com/labels/.
Can you store furniture or unboxed items?
We can store MOST furniture and unboxed items without issue. Simply put a label on the side of the item and it is ready to go. All pricing is based on size and explained at www.storagesquad.com/pricing/. Below is a list of items which we cannot store:
-Assembled Bed Frames
-Dressers (more than 3′ tall or wide)
-Tables (more than 3′ tall or wide)
-Unboxed TV’s over 40″
If you are unsure, feel free to contact us and send a picture of the item in question!
Is there anything that cannot be stored?
Yes, there are certain fragile or dangerous items that we recommend you do not store. These items are all listed in our Terms and Conditions at www.storagesquad.com/terms-and-conditions/. Also, we cannot store the following furniture items:
-Assembled Bed Frames
-Dressers (more than 3′ tall or wide)
-Tables (more than 3′ tall or wide)
-Unboxed TV’s over 40″
If you are unsure, feel free to contact us and send a picture of the item in question!
Do you protect my items before moving them?
When signing up for an appointment, you will have the option to rent moving blankets for $5/blanket and purchase mattress bags for $10/bag. These supplies will be given to you at the same time as your empty Mega Box delivery.
How does the pickup and delivery service work?
Storage Squad offers two options for pickup and delivery. The first option, Main Entrance Service, requires you to bring your items down to us outside your building and is free of charge. The second option is to have your items picked up directly from your room, which costs $20 total (each way). 3-4 days before your pickup or delivery appointment you will receive an email confirming your appointment time. This allows you to track our trucks as our crew falls ahead or behind schedule throughout the day!
What is Main Entrance Service?
Main Entrance Service means pickup or delivery on the side of the road closest to your building where you meet our crew. We let you know exactly when we will arrive with a live-updated online schedule.
What is In Room Service?
Room Service means that we pick up all of your items directly from your room! This service costs an extra $20 total (each way) no matter how many items you have.
Do I have to be present during my box delivery, pickup, and delivery?
No. You can have a friend or roommate meet our crew by giving us their contact information on the scheduling form. We can also drop off your items for delivery without your physical presence. You will simply need to grant us permission on your scheduling form.
Can you pickup or deliver to an off campus location?
Yes! We can service anywhere within a 10 minute drive of campus free of charge! If you live in one of our major cities and live in a unique location, please send us an email to check if there are any additional fees.
The storage pickup windows or delivery dates do not work for me. What do I do?
You have two options. You can have a friend or roommate meet our crew, or you can set up a special pickup free of charge on a date of your choice (four item minimum storage). Special deliveries for dates that are outside of our standard dates are $29.
I am only available during part of my pickup time slot. What do I do?
The first option is to have a friend be available at your residence for your appointment. If that is not an option, you can set up a guaranteed, two hour window within our time slot for a $25 fee. Please email email@example.com to set this up!
When will you arrive during my pickup time slot?
You will be notified 3-4 days before your pickup appointment of a precise time for Main Entrance Service and a 1-2 hour window for Room Service. You will also be able to track our truck on your appointment date as they complete pickups and deliveries!
How do I change my appointment(s)?
Your entire order can be managed on our new Customer Portal. Once you fill out a scheduling form on our website you will be prompted to create an account to manage your appointments, invoices and support inquiries! In the event that you need to change or edit appointment information when your scheduled appointment is less than 48 hours away, send an email to firstname.lastname@example.org and we will do our best to accommodate your needs!
The deadline for changing your delivery appointment is August 1st for those storing in the summer months. After this date, please send an email to email@example.com to make changes.
Can I sign up for your service at the last second? Is there a fee?
There is no fee for signing up at the last second! Simply submit a scheduling form and then follow up with an email to firstname.lastname@example.org to confirm we can fit you on the schedule.
Is there a weight limit on the boxes?
There is a 70 lb weight limit on the boxes. Please make sure to disperse heavy items (books, weights, etc) among several boxes to spread out the weight. Our overweight box fee is $25.
When can I expect my delivery on my delivery day?
Deliveries begin at approximately 8-9 a.m. and they continue throughout the day. You can request a guaranteed evening delivery (between 4-7pm) for $25. Remember that you can also have a friend meet our crew or give us permission to drop the items off unattended for free.
I don’t know when I will be arriving on campus or where I will be living. What do I do?
If you aren’t sure where you will be living or when you will be arriving prior to signup that is completely fine! Simply select “I do not know my delivery date/location yet” when filling out your scheduling form. Just make sure to enter this information prior to August 1st!
How do I change or update my delivery information?
You can change your scheduled delivery appointment and location by simply logging into your customer portal. Make sure to update this before August 1st.
How much does shipping cost?
Shipping cost varies depending on item size, weight, and its destination. For an estimate of your shipping cost, please use our shipping calculator found at www.storagesquad.com/shipping/
Are there items that I cannot ship?
Items which require special protection or shipping methods cannot be shipped by us. For example, large unboxed items such as furniture, tv’s, micro-fridges, and bicycles cannot be shipped in most instances. Items such as bins and luggages can be shipped, however.
Can I ship electronics?
We strongly recommend not shipping items such as televisions, printers, etc. Televisions are not intended to be shipped via UPS ground and will often not be covered by UPS insurance. If you ship a television or other electronic item requiring special attention, please note that you are doing so at your own risk!
Are my items for shipping insured?
All insurance claims for shipments are handled by UPS. UPS insures each package for $100 by default. If an item is damaged while being shipped by UPS, Storage Squad does not offer any coverage as this damage is out of our control. If you would like additional declared value insurance on your shipment, please let us know prior to shipping your items so that we can process this along with your shipment. Below is a detailed overview of UPS insurance policies:
“UPS’ liability for loss or damage is limited to US$100.00 on shipments with no declared value. If the value of your goods exceeds US$100.00, you can declare a higher value, up to US$50,000.00 per package, or US$100,000 per pallet for UPS Worldwide Express FreightSM (subject to terms and conditions) by entering the declared value in the UPS shipping system used and paying an additional charge.”
Do you protect my items for shipment?
Our crew reinforces the outside of each box shipped with additional tape. However, we strongly recommend that all items are prepared and protected by the customer prior to shipment. Please pay special attention to your items contained within each box as we are unable to apply additional tape to anything inside.
Insurance and Item Protection
How does the insurance work?
Each item you store, except for a few fragile items or unboxed electronics, is automatically insured up to $100. You can purchase additional insurance on a per item basis for $5 per increment. The maximum insurance allowed is $400 per item and $1,000 total per order. Check out our Terms and Conditions for a list of what cannot be stored. Please consult your homeowner’s insurance or renter’s insurance if you have more valuable items and please do not store items worth more than $400 with us!
Are my items automatically insured?
Each item you store, except for a few fragile items or unboxed electronics, is automatically insured up to $100. You can purchase additional insurance on a per item basis for $5 per increment.
Does the $100 default insurance cover all items within my package?
Please note that the $100 default declared value insurance refers to the total value of a package/item and is not $100 per individual article contained within a package/item. For example, a Mega Box containing three jackets, each valued at $100, does not have a declared value insurance amount of $300 by default. Rather, it would still only be $100. The $100 amount is for the combined value of all contents of the package/item. In this instance, a customer should request an additional $200 of declared value insurance ($10 cost) on this package to cover the full value of the Mega Box in the rare event of damage or loss.
How do I purchase insurance?
When scheduling an appointment online, you can choose how many increments of $100 additional declared value insurance you would like to purchase. This amount will be distributed to you at the same time as your other packing supplies via Insurance Stickers. Each sticker represents $100 of additional insurance and you will place the desired amount next to the label on each item you wish to insure. For example, if you wish to add $200 of additional declared value insurance onto one of your Mega Boxes, simply place two Insurance Stickers next to the label. Don’t forget to remind our crew on what items you have placed insurance on when we arrive!
Are there any items that cannot be insured?
There are several items that cannot be insured. Glass or extremely fragile items, particleboard furniture, cash, and jewelry are a few. Please note that the $100 is per item stored, not each individual article contained with a box/bin. Please consult our Terms and Conditions to see if your items can be insured.
Are there any limits on insurance?
Yes – you can only add $400 of additional insurance to the $100 of included insurance on each item. We also have a limit of $1,000 per order. Please do not store items worth more than $400. Please note that the $100 is per item stored, not each individual article contained with a box/bin.
How does item protection work?
When scheduling an appointment, you can choose to have mattress bags and moving blankets delivered along with your other packing supplies. Moving blankets can be rented for $5/each and mattress bags can be purchased for $10/each. Please note if you do not wish to purchase a mattress bag from us you must provide one on your own as we cannot store unprotected mattresses.